Allocations and lettings policies
Our allocations and lettings policies outline how we make the best use of each home.
They also detail the standards you can expect when we prepare an empty home for the next resident.
- Tenure policy
This policy sets out the types of tenure we offer, including different types of tenancy agreements, as well as homes for sale.
It intends to give some general guidance on these tenure options, for those who are considering a home with L&Q in the future, as well as those who already have an agreement with us.
- Lodgers and Subletting policy
This policy explains how we manage requests to take in a lodger, sublet part of a home, or appoint a caretaker to look after a home during a temporary absence.
It sets out the rights and responsibilities for different residents, including tenants, shared owners and leaseholders. This helps make sure the rules are clear across all types of L&Q homes.It also explains important legal and safety requirements. For example, residents must carry out Right to Rent checks where required and short-term holiday rentals, such as Airbnb, are not permitted for any L&Q resident.
- Temporary Relocation During Repairs policy
We aim to keep your home safe and working well and will do this by carrying out essential repairs and improvements.
Our policy explains how we assist residents who may need to temporarily move out, but only when repair work cannot safely be done while they’re living in their home.
It also outlines the types of situations where this may apply, and how we work to minimise disruption and help residents return home as soon as possible.
- Intermediate Rent Allocation policy
This policy explains how we allocate homes for different types of intermediate rent, and how you qualify.
These products are intended to bridge the gap between social housing and open market housing, for households who may be saving for a deposit to buy.
- Absence from Home policy
As a responsible landlord, we want to make sure our homes are used properly and lived in by the people who have the right to be there.
This policy explains what you need to do if you plan to be away from your home for an extended period. For example, you must tell us in advance if you expect to be away for more than 28 days.
It also explains when longer absences may be allowed. This could include situations such as medical treatment, temporary work assignments or study. For example, if you need to be away for more than three months, you must request written permission from us.
The policy also explains how you can nominate a trusted caretaker to stay in your home while you are away. A caretaker can help keep your home secure and allow access for essential repairs or safety checks if needed.
Finally, the policy sets out what we will do if we believe a home has been abandoned. This helps ensure homes are not left empty and can be made available to people who need housing.