Damp and mould complaints
We take reports of damp and mould very seriously. If you spot any signs in your home – no matter how small – please let us know straight away.
How to report damp and mould
The quickest way to report a problem is by calling us on 0300 456 9996.
When to make a complaint
If you've already reported damp and mould and feel we haven’t dealt with it properly, you can raise this with us.
If damp or mould in your home has got worse since you told us about it, or the problem is urgent, please call us so we can assess it quickly and arrange any repairs on 0300 456 9996.
You can also make a complaint.
We’ll review what’s happened and work with you to put things right.
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